JW Floor Covering, Inc. / Customer Communications
Project updates.
Your choice.
How customers opt in to installation-related text messages from JW Floor Covering. SMS is optional, and customers can choose phone calls instead.
The opt-in process
Clear choices.
Informed consent.
JW Floor Covering provides flooring installation services. Our SMS program keeps customers informed about their installation projects.
- A project-specific invitationAfter The Home Depot assigns an installation project to JW Floor Covering, we email the customer a link to our secure customer setup wizard.
- The customer signs inThe customer accesses the wizard using login credentials specific to their project.
- The customer chooses how to hear from usThe Preferred Contact Method field starts at “-- Please select --.” Text (SMS) is not selected by default. Customers can choose phone calls and complete the wizard without agreeing to text messages.
- The customer reviews the SMS disclosureSelecting Text (SMS) displays a separate SMS consent checkbox directly below the Primary Phone Number field. The checkbox starts unchecked. The accompanying disclosure identifies that specific number and explains message purpose, frequency, potential charges, STOP and HELP instructions, and links to our Terms and Conditions and Privacy Policy.
- The customer submits their choiceTo opt in, the customer must actively check the SMS consent checkbox and submit the form. Consent applies to the Primary Phone Number entered above the checkbox. Selecting Text alone does not authorize messages. No SMS messages are sent before this opt-in is completed.
Providing a phone number or selecting Text alone is not SMS consent.
Text messaging is optional and is not a condition of purchase or receiving installation services.
Consent screenshots
What the customer sees.
The customer wizard requires a project-specific login. These screenshots make the contact selection and SMS disclosure publicly available for review without access to a customer account.
Default view: no contact method selected
The field displays “-- Please select --.” The customer must actively choose their preferred contact method.
Text selected: separate SMS consent checkbox
The checkbox shown below the Primary Phone Number is unchecked. Selecting Text displays this choice; the customer must actively check the box and submit the form to consent to messages at that number.
At the point of consent
The SMS disclosure.
Customers see an unchecked SMS consent checkbox with the following language after selecting Text (SMS). The checkbox refers explicitly to the Primary Phone Number on the same form:
I agree to receive recurring text messages from JW Floor Covering at the Primary Phone Number entered above concerning my installation project, including scheduling, appointment reminders, installer arrival information, project updates, and completion notifications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or receiving installation services. Reply STOP to unsubscribe or HELP for assistance. View our Terms and Conditions and Privacy Policy.
Program details
Installation updates, on your terms.
Messages you may receive
Scheduling, appointment reminders, installer arrival information, project updates, completion notifications, and customer support related to your installation.
Frequency & charges
Message frequency varies with your project and communications with us. Message and data rates may apply.
Stop messages or get help
Reply STOP to unsubscribe or HELP for assistance. After opting out, you may receive a final confirmation message.
Mobile information privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.
Carriers are not liable for delayed or undelivered messages. See our Terms and Conditions and Privacy Policy for additional information.